Fine Print

IQ Horticultural Lighting & LOGIQ are committed to protecting your investment & personal data. The following warranty details, data privacy policy, and terms of service provide you with an overview of the protection we provide!

Warranty

LOGIQ, LLC. “IQ” Products - Limited Warranty Statement

Subject to the exclusions set forth below, LOGIQ, LLC. (“LOGIQ”) warrants its light emitting diode (LED) fixtures (Branded as “IQ” including but not limited to the SKY and ZEN series), including the LED arrays and the LED drivers and integral control devices (“Product(s)”) to be free from defect in material and workmanship (the “General Warranty”) for a period of three (3) years from the date of shipment from LOGIQ’s facilities with standard warranty or a for period of five (5) years from date of shipment from LOGIQ facilities if the purchaser elects to purchase the optional extended (2) year warranty. LOGIQ warrants its dimmers and other LED Luminaire controlling products (“LED Controllers”) to be free from defect in material and workmanship for a period of one (1) year from the date of shipment from LOGIQ facilities. The LED arrays in the LED Luminaire(s) will be considered defective in material or workmanship only if a total of 15% or more of the individual light emitting diodes in the LED Luminaire(s) fail to illuminate or any standard finish or coating on a product shows cracking, peeling, excessive fading or corrosion defects during applicable warranty period.  This stated warranty and exclusive remedy covers only LOGIQ’s offering of LED products. LOGIQ non-LED products utilizing traditional light sources such as low voltage halogen, compact fluorescent or HID are covered for one year from date of shipment.

This Statement of Limited Warranty (“Warranty”) applies only when the Product(s) are installed in applications in which ambient temperatures are within the range of intended operating temperatures at fixture location. LOGIQ will not be responsible under this Warranty for any failure of the Product(s) that results from external causes such as: acts of nature; physical damage; exposure to adverse or hazardous chemical or other substances; use of reactive cleaning agents and/or harsh chemicals to clean the Product(s); environmental conditions; vandalism; fire; power failure, improper power supply, power surges or dips, and/or excessive switching; induced vibration; animal or insect activity; fault or negligence of purchaser, any end user of the Product(s) and/or any third party not engaged by LOGIQ; improper or unauthorized use, installation, handling, storage, alteration, operation, maintenance or service, including failure to abide by any product classifications or certifications, or failure to comply with any applicable standards, codes, recommendations, product specification sheets, or instructions of LOGIQ; use of the Product(s) with products, processes or materials supplied by any end user or third party; or any other occurrences beyond LOQIQ’s reasonable control. LOGIQ also will not be responsible under this Warranty for any substantial deterioration in the Product finish that is caused by failure to clean, inspect, or maintain the finish of the Product(s).  Adequate records of operating history, maintenance, and/or testing must be kept by the end user and provided to LOGIQ upon request to substantiate that the LED Products have failed to comply with the terms of this Limited Warranty.

 

The Product(s) are not warranted against costs that may be incurred in connection with changes or modifications to the Product(s) required to accommodate site conditions and/or faulty building construction or design. In addition, the Product(s) are not warranted against costs resulting from installation of third-party components, failures of third party supplied components, or failures of LOGIQ supplied Product(s) caused by a third party supplied component.

If the Product(s) fail to comply with the terms of this Warranty, LOGIQ, at its option, will repair or replace the Product(s) with the same or a functionally equivalent Product(s) or component part(s).  LOGIQ liability under its warranty is expressly limited to such repair or replacement, and such obligation to repair or replace defective Product(s) constitutes agreed and liquidated damages for any breach of warranty by LOGIQ. This Warranty excludes labor and equipment required to remove and/or reinstall original or replacement parts. This Warranty extends only to the Product(s) as delivered to, and is for the sole and exclusive benefit of, the original end user of the Product(s) at the original location. This Warranty may not be transferred or assigned by the original end user. The repair or replacement of any Product(s) or component part within the Product(s) is the sole and exclusive remedy for failure of the Product(s) to comply with the terms of this Warranty and does not extend the Warranty period. Warranty claims regarding the Product(s) must be submitted in writing within (30) days of discovery of the defect or failure to an authorized LOGIQ post-sales or customer service representative or LOGIQ shall have no obligation to repair or replace such Product. Product(s) or component part(s) may be required to be returned for inspection and verification of non-conformance by LOGIQ, but no Product(s) or component part(s) will be accepted for inspection, verification or return unless accompanied by a “Return Materials Authorization” which can be obtained only from an authorized LOGIQ post-sales or customer service representative. LOGIQ is not responsible for any costs and expenses incurred in connection with shipment of Product(s) to LOGIQ, but LOGIQ shall bear all cost and expense incurred in connection with shipment of replacement Product(s) to the customer. Defects that do not impair service shall not be a cause for repair or replacement under any warranty.

THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, AND LOGIQ EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATING DIRECTLY OR INDIRECTLY TO THE PRODUCT(S), WHETHER ORAL, WRITTEN, OR ARISING BY COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ,WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO AGENT, DISTRIBUTOR OR OTHER SUPPLIER OF LOGIQ PRODUCTS HAS THE AUTHORITY TO MODIFY OR AMEND THIS WARRANTY WITHOUT EXPRESS WRITTEN AUTHORIZATION FROM LOGIQ.

Warranty does not pass to the purchaser until payment is received in full. In no case does our warranty and exclusive remedy extend to anybody other than our customers. Our customers are not authorized to extend warranties or remedies on our behalf to anyone. Such unauthorized extensions of warranties or remedies by the customer shall remain in customer’s responsibility. Customer is responsible for determining the suitability of our products for customer’s use or resale, or for incorporating them into objects or for application which customer designs, assembles, constructs, or manufactures. Customer accepts LOGIQ design and material selection and specifications in placing this order unless other specifications are agreed to in writing by both parties prior to the manufacture of the Product(s) by LOGIQ.

The total liability of LOGIQ on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from, LOGIQ’s performance or breach of this Warranty, or from LOGIQ’s sale, delivery, resale, repair, or replacement of any Product(s) or the furnishing of any services, shall in no event exceed the purchase price allocable to the Product(s) that give rise to the claim, and any and all such liability shall terminate upon the expiration of the warranty period specified above.

STATEMENT OF LIMITED WARRANTY FOR LOGIQ LED PRODUCTS

IN NO EVENT SHALL LOGIQ BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR OR EQUIPMENT REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF TIME, PROFITS OR REVENUES, LACK OR LOSS OF PRODUCTIVITY, INTEREST CHARGES OR COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, SYSTEMS, SERVICES OR DOWNTIME COSTS, DAMAGE TO OR LOSS OF USE OF PROPERTY OR EQUIPMENT OR ANY INCONVENIENCE ARISING OUT OF ANY BREACH OF THE FOREGOING WARRANTY OR OBLIGATIONS UNDER SUCH WARRANTY.

LOGIQ reserves the right to modify or discontinue this Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Product(s) purchased after such modification or discontinuance.

Terms of Service

IQ TERMS & CONDITIONS

  1. Proposals: Written proposals or quotations and pricing set forth therein are firm for no more than 14 days, unless a shorter or longer period of time is otherwise provided for in writing in the quote or proposal to which these Terms & Conditions are attached. IQ may have price increases throughout the year which will be applied to all quotes as applicable. The specific proposal to which these Terms and Conditions are attached is based on IQ’s interpretation of the information provided by Client to IQ. If the actual requirements of Client differ from the quote or proposal, IQ reserves the right to revise its proposal accordingly. Proposals are subject to re-negotiation if quantity, option, accessory or any other condition is changed from the original proposal. Unless otherwise indicated, proposal and quotation prices do not include freight, taxes, expedited or rush shipping or production fees, or other government charges, all of which shall be the responsibility of Client. Unless otherwise stated in a specific proposal, freight and shipping will be by ground carrier.
  2. Plan Approval: All items and materials quoted are subject to approval by Client, in accordance with plans and specifications, not including any addenda unless otherwise stated. IQ requires one (1) set of submittals signed by Client to be sent to our offices before any order will be released for shipment. In the case of National Account agreements where prototypical bid documents represent the general configuration for multiple locations, one set of approval drawings will be submitted for approval. Specific changes to the prototype will be addressed with individual approval drawing submissions, negating the requirement for the full approval process.  IQ makes no warranties or representations regarding any plans or specifications submitted by Client.
  3. Special/Custom Orders: Orders for special, custom, modified standard product or made-to-order products cannot be cancelled or returned, and IQ may require upfront full or partial payment for such products.
  4. Delivery Dates/Performance: IQ shall not be responsible for any penalty charges that a project may incur for delays. Shipping dates are approximate and are based on conditions existing at the time of receipt of Client's purchase order and full information from Client. IQ shall not be liable or obligated to Client for failure to perform hereunder if, and to the extent that, such failure to perform is beyond IQ’s reasonable control. Circumstances beyond IQ’s control include, but are not limited to, LED chip and board manufacturing delays, strike, natural disaster, governmental priorities, or transportation shortages.
  5. Shipping/Claims: IQ will not ship any products without a valid purchase order or proposal executed by Client. Subject to any security interest set forth in Section 8, title to the products and risk of loss of the products shall pass to Client upon delivery to a carrier or to Client’s truck (F.O.B. shipping point). Carrier routing will be at the discretion of the manufacturer unless Client otherwise directs in writing and assumes additional charges for special routing. Client or its consignee or other agent are responsible for inspecting products immediately upon receipt for any shortage, loss or damage and sign for any such discrepancies. Any such discrepancies must be reported to IQ within seven (7) business days after receipt so that IQ may file necessary claim forms to obtain any proper credit for Client. To detect possible concealed damage, packages should be opened and fully inspected, and any damage reported to IQ within seven (7) business days after receipt. This is necessary so that IQ may file necessary claims to obtain proper credit for Client, if any. Client shall have no right of offset from any paid or outstanding invoices with respect to any claims made. IQ will not be held responsible for replacing product if not informed within the aforementioned timeframes of receipt by client of such damage or loss to product or if the manufacturer of such product denies any claim for damages.
  6. Defective Products or Materials: All defective products or materials are subject to, and contingent upon, IQ’s terms and conditions. It is at the discretion of IQ whether to repair, replace, or issue credit for any defective products. Any misuse or misapplication by Client may negate IQ’s warranty or cut off any responsibility of IQ to repair or replace products. Replacements or repairs for defective products may be furnished to Client as additional materials to the project and invoiced accordingly. Credit for defective products will be applied to Client only after IQ has received and examined such materials. Shipping and handling for defective products or materials are subject to and contingent upon IQ terms and conditions.
  7. Returns/Cancellations: All returns, or cancellations are subject to, and contingent upon, IQ’s sole discretion. Returns will only be accepted for processing if IQ issues a Return Goods Authorization ("RGA"). Any request for an RGA must be made within seven (7) days of delivery. As set forth in Paragraph 3 above, custom orders or modified standard product are not returnable and may not be cancelled. Returned merchandise must be in its original factory carton and in new and salable condition. Credit for returned products or merchandise is subject to inspection of products by IQ. Returns or cancellations shall be subject to applicable cancellations fees, freight, handling and/or restocking charges per IQ’s discretion. Any restocking fees will be billed against any amount credited for returns.
  8. Payment/Termination or Suspension of Services: Unless otherwise stated, payment is due based on terms listed. If payment is not received in accordance with the provided terms IQ reserves the right to hold all orders associated with the Customer’s account until payment is received. All invoices not paid within terms indicated on the invoice shall be subject to a 18% interest compounded annually and additionally a late fee of 1% of remaining balance per day. IQ is entitled to recover, and the Client shall pay, all costs, expenses, and legal fees (including the fees of attorneys and persons not admitted to the bar performing services under the supervision of an attorney) incurred by the Seller in enforcing this Agreement. IQ shall be excused from further performance under any agreement with Client if payment of any invoice is overdue. All trade discounts may be canceled if Client's account is delinquent, and Client shall be liable for the full retail prices. In its sole discretion, IQ may require cash payment in advance and/or other credit enhancements, including deposits. Payment by credit card requires prior written authorization and may incur additional processing charges or service fees. Unless otherwise stated, credit card purchases will be billed in full prior to release of shipments. If, at any time, IQ’s services are terminated or suspended, IQ shall be entitled to full payment for work performed and materials provided through the termination date. If IQ’s services on a project are resumed after more than two months (60 days) of suspension, IQ  reserves the right to review and renegotiate project costs and services. 
  9. Rebate Incentive Programs: Purchaser assigns the rights to offer any electric demand savings achieved through their purchase into the regionally relevant Capacity Market, PJM Capacity and/or other rebate programs to IQ.

Privacy Policy

Last updated: January 7, 2026

IQ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). IQ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sales@iq.lighting or contact us at 2727 West 2nd Avenue, Denver, CO, 80219, US For the purpose of applicable data protection laws, we are the data controller of your personal information.